f8g Withdrawal & KYC Guide
By the end of this page you will know how to pass the identity check once, send a cash-out request that clears the first time, and move your money to bKash, Nagad, Rocket, Upay or a bank account without guessing at limits or waiting on chat for answers.
Before You Tap Withdraw
Two things hold up most cash-outs: an identity check that was never finished, and bonus money that still has play-through left on it. Both are easy to clear before you request anything, and clearing them first is the difference between a payout that lands in minutes and a long back-and-forth on live chat.
Run this list first. If every line is true, your request usually clears without anyone contacting you.
- The name on your f8g account matches your National ID, passport or driving licence exactly, letter for letter.
- Any bonus balance has been played through the full 10x, so it has turned into withdrawable cash.
- The bKash, Nagad, Rocket, Upay or bank account you are paying out to is registered in your own name.
- Your withdrawable balance is at least ৳1,000, which is the floor for a single request.
- Your KYC documents are already uploaded and approved, not just sitting in a folder on your phone.
Nothing here is hidden. The cashier shows the same checks in the same order, so a request that fails a step is held rather than sent back to you.
f8g Withdrawal Limits in One Table
These are the figures the cashier checks against. They do not change by payment method, so the same minimum and the same daily ceiling cover a wallet payout and a bank transfer.
| Item | Value | Notes |
|---|---|---|
| Minimum cash-out | ৳1,000 | Per single request |
| Maximum per day | ৳155,000 | Standard accounts |
| Usual payout time | 13 minutes | Once KYC is approved |
| First payout on an account | Up to 2 hours | While the identity check is finished |
| Minimum top-up | ৳500 | Same for every wallet |
| Top-up time | 4 minutes | Typical, on a normal connection |
| Bonus play-through | 10x | Applies to bonus money before it can be cashed out |
| VIP daily cap | Higher at each level | The full ladder sits on the f8g Bonus & VIP page |
Anything above the daily cap stays in your balance and can be requested the next day. If your account sits on a VIP level, your own ceiling is higher than the standard figure, and the ladder that moves you up is based on monthly turnover rather than a fixed deposit.
Payout Times by Wallet
Your money leaves through the same channels you top up with. The figures below are what a clean request looks like once your identity check has already been approved. On a first payout, add the verification window on top.
- Method Deposit Withdrawal Min cash-out
- bKash Deposit 4 min Withdrawal 13 min Min ৳1,000
- Nagad Deposit 4 min Withdrawal 13 min Min ৳1,000
- Rocket Deposit 4 min Withdrawal 13 min Min ৳1,000
- Upay Deposit 4 min Withdrawal 13 min Min ৳1,000
- Bank Transfer Deposit 4 min Withdrawal 13 min Min ৳1,000
First payout: the account goes through its one-time identity review, so allow up to 2 hours. Every payout after that sits at the normal 13-minute mark. If your wallet is slow to show the credit, check the app's own statement before assuming the money is missing.
The Cash-Out Walkthrough
Work through it in this order, on mobile or on a desktop browser. The whole thing takes about as long as sending money on bKash, minus the queue at the agent counter.
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1
Clear the identity check once
Open your profile, upload one clear photo of your National ID, passport or driving licence, and wait for the review. It takes about 6 hours and only happens before your first payout.
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2
Open the cashier and pick your wallet
Choose bKash, Nagad, Rocket, Upay or bank transfer, then type the number or account you want the money sent to. That account has to be registered in your own name.
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3
Enter an amount above ৳1,000
The cashier shows withdrawable balance separately from bonus balance, so you can see what is actually available. Anything inside the ৳155,000 daily cap goes through.
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4
Read the wallet number back
One wrong digit sends the money to a stranger and recovering it is slow. Check the number, then confirm the request and let the screen finish loading before you close the app.
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5
Follow the status in transaction history
A normal request shows as completed in 13 minutes. A first payout can sit for up to 2 hours. If it passes that, take the request number to live chat, which is open 24/7.
KYC at f8g: The One-Time Check
KYC is short for Know Your Customer. It is the step where we confirm that the person asking for the money is the person who owns the account. In practice it means matching the name on your account to a government photo ID, and it happens once, before your first withdrawal, rather than every time you cash out.
The documents we accept
One document is enough. Pick whichever of these is clearest and most current for you.
| Document | What the photo must show |
|---|---|
| National ID Card (NID) | Front and back, all four corners inside the frame, ID number sharp enough to read without zooming |
| Passport | Photo page open and flat, no thumb over the machine-readable strip at the bottom |
| Driving Licence | Photo page, still valid, name and licence number both readable |
How to upload it
- 1Log in and open your profileThe verification area sits under account settings. You can reach it from the f8g login page on any phone.
- 2Pick the document typeChoose NID, passport or licence so the review team knows what it is looking at and does not put it aside for a second check.
- 3Take the photo in daylightLay the document on a flat, dark surface and shoot from directly above. Natural light from a window beats a phone flash every time.
- 4Submit and wait for reviewApproval normally takes about 6 hours. You will see the status change in your profile, and your withdrawal button unlocks at the same time.
Photos that get sent back
- Glare across the ID number from a flash or a bare tube light.
- A finger covering the name, date of birth or the photo itself.
- A crop that cuts off one edge of the card, even by a few millimetres.
- A screenshot of an old scan instead of a fresh photo of the physical document.
- A document whose name no longer matches the name on the account.
What happens to your documents
Your ID is used for one job: proving the account belongs to you. It is stored against your account record, sent over an encrypted connection, and never shown to other players. Support staff can see the review status, not your balance PIN. Nobody from f8g will ever ask for your bKash PIN or an OTP code, and anyone who does is not from us.
When a Payout Stalls
Most holds are routine and fixable with one message. Open transaction history before you do anything else: the request itself usually names the reason it stopped.
| What you see | What it means | What to do |
|---|---|---|
| Name mismatch | The account name differs from the ID photo | Ask live chat to correct the spelling so it matches your document |
| KYC pending | Documents are still in the review queue | Wait out the 6-hour window before chasing it |
| Wagering not met | Bonus money still has part of the 10x play-through left | Keep playing the same games until the bonus converts to cash |
| Below minimum | The request is under ৳1,000 | Wait until your balance clears the floor, then request again |
| Above daily cap | You have already moved ৳155,000 today | The remainder stays in your balance for the next day |
| Wallet not in your name | The number belongs to someone else | Switch to a wallet or bank account registered to you |
If the status has not moved past the times in this guide, open live chat with the request number and one clear sentence about what you expected. Have your ID to hand so the agent can check the name without asking twice. Never send your PIN or an OTP to anyone, in chat or on a messaging app, even if they say they are helping with your payout.
Straight Answers on Payouts
How long does an f8g withdrawal take?
The usual payout lands in 13 minutes to bKash, Nagad, Rocket, Upay or a bank account. The first withdrawal on a new account can take up to 2 hours while the identity check is completed for the first time.
What is the smallest amount I can cash out?
৳1,000 per request. The most you can move in one day is ৳155,000 on a standard account, and VIP levels carry their own higher ceilings. Top-ups start lower, at ৳500.
Do I have to send documents every time?
No. KYC is checked once, before your first withdrawal, and the review takes about 6 hours. You only upload again if your legal name changes or the document you used has expired.
Can I withdraw to a friend's bKash number?
No. The wallet or bank account must be registered in your own name and match the ID you sent. A third-party number is one of the most common reasons a request is sent back to the player.
My balance includes a bonus. Can I cash out now?
Only the withdrawable part. Bonus money carries a 10x play-through, so it becomes cash once that is finished. The cashier separates the two figures so you can see exactly what is ready to move.
Do I need the app to cash out?
No. The mobile site does the same job in any browser. If you prefer the app, it is free, version 2.8.11, 41 MB, and runs on Android 6.0 and above. You can grab it from the f8g App page.
The money left my balance but has not arrived. What now?
Check your wallet statement first, since some wallets show a credit later than the site does. Then take the request number from transaction history to 24/7 live chat. Keep your PIN and OTP to yourself throughout.
Get Verified Once, Then Cash Out Freely
Make the account, finish KYC in about 6 hours, and take the 220% first-deposit bonus up to ৳7,000. Play it through at 10x and every payout after that is a few taps and a 13-minute wait.
Related pages: f8g Deposit Guide · f8g Bonus & VIP · f8g App · Responsible Gaming