f8g Responsible Gaming: Limits You Set Before You Play

Ground Rules Before Your First Deposit

Every account at f8g starts with the same three promises: you are 18 or older, the money is yours, and one person holds one account. Our verification team checks these points before your first withdrawal, so getting them right on day one saves you a long wait later.

Register with the name and NID number you actually hold. An account opened with a nickname, a borrowed number or a relative's documents is frozen during review, and any balance tied to it stays blocked until the mismatch is cleared up.

• You are 18 or older. There is no parental consent route and no test account for younger players.
• One person, one account. Duplicate accounts are closed and the bonuses attached to them are cancelled.
• Use your own money. A friend's bKash wallet or a loan is not a bankroll.
• Set a deposit limit on the day you register, before the first top-up leaves your wallet.
• Stop at the limit you chose, even when the last round went badly.

Limit Tools Inside Your f8g Account

All of the tools below live in the account menu and cost nothing to use. You can tighten a limit at any moment. Loosening one is deliberately slower, because a bad night should not be able to undo a decision made with a clear head.

Limits belong to the account, not the phone. Clearing the app data or logging out of the browser does not reset them, and a support agent cannot lift a self-exclusion early because you ask nicely.

Match Night Checks: Time, Spend, Sleep

Cricket is where most players in Bangladesh lose track of the clock. A chase can run past midnight, and one more over quietly becomes one more deposit. Before a big match, fix two numbers: the total you are willing to spend on the game, and the hour you close the app.

f8g sends the reminder at the interval you chose, and it shows your net position, not just the clock. If the figure surprises you, that is the point to stop. Watching a match without a bet is allowed, and the Asia Cup cricket markets will still be there the next morning.

Cooling Off and Self-Exclusion: How to Ask

Both tools are requested through live chat, which runs 24/7. Nothing is posted publicly, no reason is required, and the conversation stays between you and the agent handling it.

1. 1

   Open live chat

   Use the chat button on the help center page. Requests are answered in the order they arrive, including on match nights and public holidays.

2. 2

   Name the tool you want

   Cooling-off, self-exclusion, a lower deposit cap or a full account closure. Say the end date you want, or say that you want the block to stay permanent.

3. 3

   Confirm it is you

   The agent checks two account details against your NID record. A friend or family member cannot request a block on your behalf.

4. 4

   Write it down

   Save the chat transcript and note the end date. Then remove saved payment details from your phone and tell one person at home that you have taken a break.

Money Rules That Keep Play Clean

Clear numbers make arguments shorter. These are the amounts and timings that apply to every f8g account, so you can plan a session without guessing.

Verification is required before your first withdrawal, not before your first deposit. Send one clear photo of your NID card, passport or driving licence and the document review takes around 6 hours. Payouts return to the same bKash, Nagad, Rocket, Upay or bank account you deposited from, which is one more reason to keep your own wallet on the account.

What a bonus changes about your budget

A 220% first deposit bonus up to ৳7,000 is real money in the balance, but it is locked behind 10× wagering until you have played through it. Treat a bonus session as extra play, never as extra income, and keep your deposit limit unchanged while one is active.

Warning Signs Worth Acting On

Players who get into trouble usually describe the same handful of habits. If two or more of these sound familiar, a cooling-off period is a sensible next step rather than an overreaction.

• Betting to win back money you have already lost.
• Depositing again after telling yourself you would stop for the day.
• Using money kept for rent, school fees, medicine or a family event.
• Borrowing from friends, or taking a loan, to keep playing.
• Hiding deposits or winnings from the people you live with.
• Feeling restless or irritable on days when you do not play.

Where to Get Help in Bangladesh

f8g live chat is open 24/7 and can set, lower or block limits on your account while you wait. If chat is busy on a big match night, the help center page answers most questions about limits, documents and payout timing without a queue.

If play has started to affect your sleep, your work or your family, tell someone you trust and speak to a doctor or a counsellor. A break from the site is a good first move, but it does not replace medical help.

You can also close the account outright. Ask live chat for closure in writing. After that, marketing messages stop, and the account is not reopened on your request.

Quick Answers Before You Set a Limit

Can I remove a deposit limit the same day?

No. Tightening a limit or starting a cooling-off period is instant, but raising a limit again involves a waiting period. The delay exists so a losing evening cannot be reversed before you sleep on it.

What happens to my balance during a self-exclusion?

Money already in the account stays there and can be withdrawn once verification is complete. Bonuses with unfinished wagering are removed when the block starts.

Who can see that I used these tools?

Only the compliance team and the agent who handled your chat. Limits are not shown to other players, and no notice is sent to your family or your employer.

Can I open a new account after self-exclusion?

No. A self-exclusion covers your NID, your phone number and your payment details. Any account opened to get around it is closed, and the balance is held for review.

Do I have to explain why I want a break?

Never. You can ask for a limit, a cooling-off period or a closure without giving a reason, and the agent will not push for one.

Is live chat really open at night?

Yes, 24/7, including public holidays and the late hours of a cricket match. Requests that need a document check wait for the review team, but the block itself can start in the same chat.