f8g Privacy Policy
This page explains what f8g does with the information you hand over when you open an account, deposit from bKash or Nagad, play in the casino, or open live chat. It is written in short, plain English so you can read it in one sitting and know where you stand.
The Data f8g Gathers From You
Almost everything f8g knows about you starts with a form you filled in yourself. At sign-up we ask for your full name as it appears on your NID, your date of birth, a mobile number and an email address. That is all that is needed to open an account. We do not ask for your employer, your income, or any detail about your family.
The rest arrives quietly while you play. The table below lists each record, the moment it reaches us, and the reason it is kept.
| What we hold | When it arrives | Why it is kept |
|---|---|---|
| Name, date of birth, NID number | At sign-up, then again at your first withdrawal | To confirm you are 18 or older and that the payment name matches |
| Mobile number and email | At sign-up | Login codes, deposit alerts and account notices from f8g |
| bKash, Nagad, Rocket, Upay and bank records | Every deposit and withdrawal | To credit the right wallet and to spot a stolen number |
| Device type, browser and IP address | Every session on f8g.app | To catch one person running two accounts |
| Bet history and game rounds | While you play slots, fishing or live tables | To settle bonuses and answer a disputed round |
| Chat transcripts | Whenever you contact support | So the next agent does not make you repeat the story |
One rule that never changes: your bKash, Nagad, Rocket or Upay PIN never reaches f8g. The wallet confirms each payment on its own. Nobody from f8g will message you asking for a PIN, an OTP or your password, and a message that does is not from us.
Why f8g Asks for Your NID
Two groups need to know who is behind an account: the payment partners who move your money, and our own fraud checks. Before your first withdrawal, f8g asks for one photo of a single document: your National ID card, passport or driving licence. Review takes about 6 hours, and you can keep playing while you wait.
Take the photo in daylight, include all four corners, and check that the number is readable before you send it. If the name on the document does not match the name on your f8g profile, we ask you to fix one of the two before the money moves. The same rule applies when the wallet you withdraw to belongs to a different name.
What happens to the photo
The image is stored with your account record and used only for that check. It is not shared with game studios, and it is not used for advertising. If you send a document we cannot read, a reviewer replies in chat with the exact problem so you can retake it.
Cookies: What Our Pages Remember
Cookies are small text files your browser stores so a site can remember you between pages. f8g keeps three kinds, and only the first is needed for the account to work.
- Essential. Keeps you signed in, remembers the language you picked, and guards the login form. Block these and the f8g login page will ask for your password on every single click.
- Performance. Counts visits and shows which guide pages are read to the end, so we can rewrite the ones nobody finishes.
- Marketing. Remembers which offer brought you to f8g, so a banner matches what you came for. You can refuse these and lose nothing.
You can clear or block cookies in your browser settings at any time. The account stays open; you simply sign in more often.
Who Sees Your Details, and Who Does Not
Game studios such as PG Soft, Habanero, CQ9, FA Chai, Sexy Gaming and JDB load the titles you tap. They receive a session token, your bet size and the round result. They do not receive your NID, your phone number or your address.
Payment partners see the amount and the wallet number involved in a transfer, because a wallet cannot move money without them. Our KYC reviewers and anti-fraud tools see the document you upload. Access is limited to staff who need it for that specific check, and each look is written into an access log.
f8g does not sell player data, and we do not hand your number to outside advertisers. We release records to a law enforcement request only when the request is made in writing and follows Bangladeshi law.
Retention: How Long Records Stay
Not everything is deleted on the same day. Chat transcripts clear after a set period, because an agent needs the earlier conversation while an issue is still open. Deposit and withdrawal records stay with us for as long as payment partners and auditors require them, since a money dispute can surface long after the bet that caused it.
When you close your account, f8g stops using your data for marketing straight away and removes what is not needed for record keeping. Game round data is detached from your name and kept only as statistics.
The Locks on Your Account
Traffic between your phone and f8g.app is encrypted, and the database holding player records sits behind access controls that our security team reviews. Sessions expire on their own, so a borrowed phone does not stay logged in forever.
Most break-ins begin with a shared password. Use a password you have not used on any other site, keep your OTP to yourself, and check your withdrawal history after a busy cricket night. If a balance or a bet looks wrong, open live chat and ask f8g support to freeze the account while you both look at it.
Your Rights Over Your Own Data
You can ask f8g for a copy of the record we hold about you, ask us to correct a misspelled name or an old address, or ask us to close the account and stop the marketing messages. Send the request through live chat from inside your own account, so we can confirm who is asking before anything changes.
Two limits are worth knowing in advance. Deposit, withdrawal and KYC records cannot be wiped while payment rules require them, and we cannot delete a record that is tied to an open dispute or a fraud investigation.
When a Player Is Under 18
f8g is built for adults only. If a review finds an account opened by someone under 18, we close it, return the remaining balance to the wallet it came from, and block that mobile number from registering again. A parent who finds a young person using a wallet to deposit can contact support and we will act on the account the same day.
If f8g Changes This Page
When the way f8g handles player data changes, this page changes with it. Small edits, such as adding a new name to the deposit list, go live as soon as the text is updated. Larger changes, such as a new category of data or a new purpose, are announced inside the app before they begin, so you have time to ask a question or close the account.
Reaching the Support Team
Privacy questions go to the same team that answers deposit problems: 24/7 live chat, opened from the help center or from the chat icon inside the app. You will not find an email address on this site, because a chat keeps the conversation inside your account and lets the agent check the record while you talk. Say which section of this page you are asking about and what you want changed.
If you are comfortable with how f8g looks after your data, the next step is an account of your own. Register with f8g when you have a few minutes, or go back to the f8g home page and look through the lobby first.