f8g Help Center
Written answers to the messages that reach our live chat after midnight: a bKash top-up that looks late, a bonus balance that will not turn into cash, an APK that refuses to install. Each section describes how the account actually behaves.
18+ · Play ResponsiblyStart here: opening an account and getting back in
Registration takes about three minutes on a phone. You need one Bangladeshi mobile number, your name spelled exactly as it appears on your National ID, and a password you have not used on another site. The form asks for a date of birth because the site is 18+ only, and there is no way around that check.
One person, one account
Two accounts on the same NID or the same phone number are closed without warning, and the balances inside them go to the risk team for review. If a family member plays from the same handset, each person still needs a separate number and a separate ID. Sharing a login is how most locked accounts start.
When the password will not work
Most login failures are the wrong country code on the phone number, or a password saved in the browser months ago. Use the reset link on the login page, wait for the SMS, and set something new. If the message never arrives, live chat can confirm which number is on file.
Money in, money out, and the one-time ID check
A deposit starts at ৳500 and reaches your balance in about 4 minutes. A withdrawal starts at ৳1,000, is sent in about 13 minutes, and the account can release up to ৳155,000 in a single day. All five payment methods below behave the same way on timing; the difference is only where the money sits.
| Method | Deposit credited | Withdrawal sent | Usual case |
|---|---|---|---|
| bKash | About 4 minutes | About 13 minutes | Most first deposits in Bangladesh |
| Nagad | About 4 minutes | About 13 minutes | Small top-ups during the day |
| Rocket | About 4 minutes | About 13 minutes | Players outside Dhaka and Chattogram |
| Upay | About 4 minutes | About 13 minutes | Everyday wallet payments |
| Bank Transfer | About 4 minutes | About 13 minutes | Larger amounts and business accounts |
The KYC check happens once
You can register, deposit and play before verification. The first withdrawal is where we ask for a photo of your National ID card, passport or driving licence, taken flat and in good light with all four corners visible. Review takes up to 6 hours. After that the first payout can take up to 2 hours while the name on the document is matched to the account.
Bonus terms in plain words: how f8g credits and clears them
The welcome offer is 220% on the first deposit, capped at ৳7,000, with a ৳500 minimum. Put in ৳3,000 and ৳6,600 lands as bonus balance. Put in ৳10,000 and you still receive ৳7,000, because the cap is reached long before the percentage is.
The 10x rule with a number attached
Bonus money clears after 10x wagering and the clock runs for 7 days. A ৳7,000 bonus means ৳70,000 of qualifying bets before a single taka of it can be withdrawn. Different game types count differently toward that total, so read the info panel on the game you plan to play before you settle in.
Reload, cashback and referrals
A 29% reload bonus applies to later deposits. Daily cashback returns 0.6% of the day's net losses and is credited automatically, rising through the VIP tiers to 1.1% at Black Diamond. Refer a friend who registers and deposits and ৳100 is added to your balance; duplicate devices and fake sign-ups forfeit the reward.
Running f8g on an Android phone
The Android build is version 2.8.11, 41 MB, free, and it needs Android 6.0 or newer. It was last updated on 12 November 2026. Take the file from the App page on this site, then allow installation from your browser when Android asks for permission.
Low-end handsets run the lobby without trouble but may stutter on live dealer tables, where the video stream does the heavy lifting. If the installer reports a corrupt file, delete the download and take it again from the site. Copies from Telegram channels and APK mirrors are not ours and can carry modified code.
Questions that reach live chat most often
Short answers first, details after. If your case is not here, the chat button answers in a few minutes, day or night.
Do I have to verify before I can play?
No. You can register, deposit and play without sending documents. Verification is requested only before your first withdrawal, and the review takes up to 6 hours once the photo is clear.
My bKash deposit is not in my balance yet.
Most deposits credit in about 4 minutes. Check the transaction ID in your bKash app and confirm the number you sent to matches the number on your f8g account. If the balance is still empty after the usual wait, open live chat with the transaction ID and the amount.
How much can I take out in one day?
A single withdrawal must be at least ৳1,000, and the standard account can release up to ৳155,000 per day. VIP tiers raise that ceiling; Black Diamond reaches ৳1,100,000 a day.
Why did my 220% bonus arrive smaller than I expected?
Because of the ৳7,000 cap. On a ৳2,000 deposit the 220% works out to ৳4,400, but on ৳10,000 it stops at ৳7,000. The minimum qualifying deposit is ৳500.
What does 10x wagering actually mean?
You must bet ten times the bonus amount before it turns into cash. A ৳7,000 bonus needs ৳70,000 in qualifying bets, and you have 7 days to reach it. Withdrawing earlier cancels the bonus and anything won with it.
Can I withdraw bonus money straight away?
No. Bonus balance sits apart from your own money until wagering is finished. If you request a withdrawal early, the bonus and its winnings are removed and only your deposit and the profit from it are paid out.
How long does a withdrawal take?
About 13 minutes on a normal day once the request is approved. The first withdrawal in an account can take up to 2 hours, because the ID documents are being checked at the same time.
Which documents do you accept for KYC?
A clear photo of your National ID card, passport or driving licence. The name and photo must match the account holder, all four corners must be visible, and screenshots of screenshots are rejected. Verification must be finished before your first withdrawal, not before you play.
Can I open two accounts to claim the bonus twice?
No. One person, one account. Duplicates on the same NID, phone number or device are closed and the balances reviewed. Two people sharing one handset each need their own number and their own ID.
Does the app run on an older Android phone?
The current build is 2.8.11 and needs Android 6.0 or newer, with 41 MB of free space to install. Below that version the lobby will not open. The mobile browser runs the same account and the same games, so nothing is lost.
Where should I download the APK from?
From the f8g App page on this site only. Files shared in Facebook groups, Telegram channels or APK mirrors are not ours. The real file is free, needs no activation key, and is signed by us.
Is there cashback when the day goes badly?
Yes. Daily cashback returns 0.6% of net losses on the standard tier and is credited automatically, with no request needed. VIP tiers lift the rate up to 1.1% at Black Diamond level.
How do I reach a real person?
Live chat runs 24/7 from this Help Center and from inside the app. Keep your account number and the transaction ID ready, so the first reply can be a fix instead of another question.
If you are reading this before signing up, the f8g register page is where an account starts, and the f8g home page shows the games and current offers. Everything on this page applies from your first deposit onward.